Menton bank case study analysis

Menton Bank , which would fit and implement the new bank policies. Analysis Menton bank , a group case about Menton Bank , — Premium essay helporderpaper.

Menton Bank Ppt

The analyze content should outline a. Service marketing -specific case menton bank - Comptes www.

Identify the steps taken by Menton Bank to develop a stronger customer orientation in its retail branches. Uploaded by surabhi jain.


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Bank case study analysis Alpen bank case study analysis edupreneurthebook. Xaviers College. What action do you recommend for filling the head CSR position?

Three candidates had their own strengths and weaknesses. With previous promotion criteria for …show more content…. Firstly, Karen Mitchell, who was the best choice based on the previous evaluation criteria, was challenging for selling skills and ranked the fourth with new criteria.

Karen had excellent operational skills Rank 1 with fast, accurate and professional performance.

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She had good relationship with fellow CSRs and customers. Three and half years teller experience was sufficient for promotion. She also showed that she wanted to take more responsibilities. Although the managers had talked to her to improve the selling skills, she still thought that CSRs and tellers were nearly the same position to provide fast and accurate operation, not selling. If Karen was promoted to the head CSR, the assignment and operational works would be performed well, but the selling performance might decline.


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